OCi Software Support Life cycle Policy

As part of the effort to continually improve OCi Software System, updates and fixes are created and released for recognised issues.

However in view of limited resources, it is of no alternative, that we have to discontinue technical support for older software versions.

Please be informed that we are no longer providing any technical support or telephone help for the following products:

Software Applications

 Available Date

Support End Date 

OCi ChequeWriter Version 6 & earlier Jan 2005 Dec 2007
OCi ChequeWriter Version 7 Jan 2007  Dec 2009
OCi ChequeWriter Version 8 Jan 2009 June 2013
OCi ChequeWriter Version 9 Jan 2013 Ongoing
OCi Accounting System Version 8 & earlier  Jan 2007 Dec 2009
OCi Accounting System Version 9 Jan 2009 Dec 2011*
OCi Accounting System Version 10 Jan 2010 Ongoing

*Support will still be provided for in-forced Maintenance Contract users.

No further work is being done on software with ended support date, which OCi System considers them obsolete version.

Customers are highly encouraged to stay on fully supported version and service pack to ensure they are on the latest and most secure version of their product.

Find out how little you need to top-up for the upgrade and information for the latest product, please call 6295-5177 or email to sales@ocisg.com.

 

Maintenance Plan and Other Services

Code

Product Name

Product Description

AC10.PLAN.CLASSIC

User Classic Support Plan & System Maintenance
(Standard Module)

12 months Helpdesk, Fax-In, Email, Remote Assistant & System Updates.
2 working days response time (within working hours).

AC10.PLAN.GOLD

User Gold Support Plan & System Maintenance
(Enhance Module)

12 months Helpdesk, Fax-In, Email, Remote Assistant & System Updates.
4 hours response time (within working hours).

Services:

Services:

 

SVC.AC10.REMOTE

Adhoc Remote Assistance Service

Remote Assistant Client Support via Internet per issue basis.

SVC.AC10.SITE

Adhoc On-Site Service

On-Site Client Support per trip basis.

SVC.AC10.ChgCom

Change of Company Name

Change of company name through remote assistant.

SVC.AC10.Password

Reset Master Password

Reset master password through remote assistant.