OCi System Support Policy
End User Licence Agreement
As part of the effort to continually improve OCi Software System, updates and fixes are created and released for recognized issues.
However in view of limited resources, it is of no alternative, that we have to discontinue technical support for older software versions.
Please be informed that we are no longer providing any technical support or telephone help for the following products:
|
Software Applications |
Available Date |
Support End Date |
| OCi ChequeWriter Version 6 & earlier | Jan 2005 | Dec 2007 |
| OCi ChequeWriter Version 7 | Jan 2007 | Dec 2009 |
| OCi ChequeWriter Version 8 | Jan 2009 | Jun 2013 |
| OCi ChequeWriter Version 9 | Jan 2013 | Ongoing* |
| OCi Accounting System Version 8 & earlier | Jan 2007 | Dec 2009 |
| OCi Accounting System Version 9 | Jan 2009 | Dec 2011 |
| OCi Accounting System Version 10 | Jan 2010 | Jun 2020 |
| OCi Sales & Accounting Management System (SAM) Version 11 | Jun 2019 | Ongoing** |
*Support will still be provided for in-forced Maintenance Contract users.
https://support.ocisystem.com/portal/en/kb/knowledge-base/general/services
**OCI Cloud Hosting Services Terms & Conditions:
https://support.ocisystem.com/portal/kb/articles/terms-conditions
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No further work is being done on software with ended support date, which OCi System considers them obsolete version.
Customers are highly encouraged to stay on fully supported version and service pack to ensure they are on the latest and most secure version of their product.
Find out how little you need to top-up for the upgrade and information for the latest product, please call 6295-5177 or email to cs@ocisg.com.