Frequently asked question about eCloud Server

Q: What is Hosted Accounting Services?
With Host Services you will receive long-term high performance access to your Accounting Software. Your Accounting data is hosted on a secure enterprise class virtual private cloud server. It helps keep the cost down for your company and you can access your Accounting Software from any computer and still have the accounting data file you need. You can also print any documents such as invoices, cheques, purchase orders, reports, etc to your local print via Accounting Cloud Server.
All you need is a broadband internet connection to log in and start using your OCi Accounting System from your personal computer and laptops.

Q: What are Cloud Servers?
The term ‘cloud’ is used to describe a number of very different products, but in our case, it refers to on-demand access to your accounts.

Q: What support do I get with your Cloud Server?
Our Cloud Servers are fully Managed virtual machines. We will maintain the server and SQL server.

Q: What software is running in my Cloud Server?
We are using Microsoft SQL Server 2014 Express.

Q: Where are your servers located?
To provide you with the fastest access time, reliability and disaster recovery all of our servers are housed at a data centre in Singapore.

Q: Is my database backed up regularly?
Yes, we will do weekly backup of our customer’s database.

Q: Is there any time limitations to access our database at your Cloud Server?
No. It is up and online around the clock as 24/7 basis except pre-announced necessary planned maintenance of cloud server which will happen also very rare at off peak hours.

Q: Can I print/ export documents such as invoices, cheque, excel, etc to my local printer?
Yes. You can print any documents to your local printer via our OCi Accounting Software.

Q: How safe are our servers?
We have a monitoring system in place to inform us of server issues. A automated backup system that maintains backups of user data. We also maintain a redundant server that will minimize down times. Our servers are hosted in a data center that provides physical protection for the servers.

Q: How do I get my backups?
As a hosted service, we maintain the database for you. It is not necessary for you to hold a backup, due to the fact that in order for you to user the backup you would need to install a SQL server. This being said, backup are available for a nominal fee.